We hope you are happy with your Dollys order, however if this is not the case, we will refund as long as it is in resalable condition. All tags and labels must be attached and the returns form filled with relevant information.
Returns must reach us no later than 7 days from the date you received the item, we will not accept any returns after this time has passed.
Please note all returns will incur a £2 restocking fee. This is an administrative fee and will be deducted from total amount you are refunded.
Please follow instructions on returns form how to return.
SALE ITEMS AS WELL AS SWIMWEAR, ACCESSORIES AND BODYSUITS ARE NON RETURNABLE.
ANYTHING PURCHASED WITH A DISCOUNT CODE OVER 20% IS ALSO NO-RETURNABLE.
We do not cover the shipping costs to return to us. Please obtain postage receipt and send tracked/recorded as we are not liable for missing parcels returned to us.
Once your return is received it will take up to 7 days to be credited to your account, you will receive an email once credited.
In the event of returning your order using our free shipping option then the £3.69 will be deducted from the return.