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Delivery:Standard Delivery £5 - Orders are posted via ROYAL MAIL tracked and Signed For service. Estimated delivery 2-5 working days.All orders placed before 4pm Mon-Fri will be dispatched the same day orders placed after 3pm will be dispatched the next working day.Orders placed after 4pm on Friday to Sunday will be processed and dispatched the following Monday.
Next Day Delivery £7 - Orders are posted via ROYAL MAIL Next Day Delivery. Orders placed before 4pm Monday-Thursday are dispatched the same day for delivery the next day. Orders placed after 4pm will be processed and dispatched the next working day.
Your Returns Policy:Returns must reach us no later than 14 days from the date you receive the item we will not accept returns after this time has passed.
Please note before making a purchase that any item returned will take up to 7 working days to be refunded back to you.
All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.
Please note Sale is non-returnable.
Please note all returns will incur a £2 restocking fee. This is an administrative fee and will be deducted from the total amount you are refunded.
We hope that you are happy with your purchases from Dolly's, however if this is not the case, we will refund any item you are unhappy with when you return it to us in a saleable condition within 7 days of us receiving your returns.When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.
How to return an item:Please follow the steps below to return your parcel to us:
1. Re-pack the item in sealed bag with labels and tags still attached.
2. Please send to
House Of Dollys
cranes farm road
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.As any missing parcel is your responsibility.We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4.Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received it will take up to 7 working days to refund your account you will receive an email stating your account has been credited.Please note we do not cover any shipping cost this cost is met by the customer when we receive a return the amount refunded is for the item(s) returned minus the £2.00 admin fee.